FREE DELIVERY & RETURNS PHONE +44 (0)23 92 296 978 100% CUSTOMER SATISFACTION

Customer Service

Payment

All prices on the website are given in UK Pounds Sterling, and all payments must be made in UK Pounds Sterling.
All funds will be deducted from your debit/credit card before goods are dispatched.
We will not be responsible for delays in delivery due to your card issuer not authorising the transaction.
We currently accept the following form of payment: VISA, VISA Debit, VISA electron, Mastercard & PayPal. All Payments are Secure, we use 256 bit SSL encryption.
The utmost care and consideration is taken to ensure that your card details are secure. This is achieved by encrypting your card number at the time of placing your order.
Please do not send any card details via email. No responsibility can be taken for the security of your details if sent this way.

Postage & Delivery

UK SHIPPING

Standard UK Delivery (2-8 Working Day Delivery) -FREE
Express UK Delivery (Next Day) - £7.95
Express UK Delivery (Next Day) - FREE for all orders over £150

Next Day Delivery is NOT guaranteed to the following postcodes and areas – Most of the Scottish Highlands, remote areas, also including HS1-9, IV1-56, KA27-28, KW1-17, PA20-78, PH19-50, TR21-25, ZE1-3, AB 15, 31, 33 – 38, 44, 45, 51-56, BT, IM, JE, GY

We ship all orders placed before 3pm the same day.
Our Shipping days are Monday to Friday.
Orders placed after 3pm on Friday will be shipped on the following Monday.

We currently do not accept any International orders.

Any delivery errors must be reported within 10 days of date of delivery. All orders, are checked and double checked before leaving our warehouse. If you have not received your order within 10 days of dispatch date, then you must notify us within these 10 days. If you notify us after these 10 days then we will not be responsible for it's location.

IMPORTANT - PLEASE NOTE:

All first orders that are going to a separate delivery address, may take longer to process. We advise that all first orders should be delivered to your Billing adress.

INDY CO reserves the right to charge the full shipping fee applicable to resend if the item is returned to us because the customer could not take delivery for any reason. Returned items in these instances will be added back into our stock and your account credited with the order total, minus the fee the courier charges us to deliver the item back to us. You will have to re-order if you wish to have the item re-shipped.

If any details are incorrectly entered during the checkout process resulting in a failed delivery, we cannot be held responsible; the customer will have to try and retrieve their order themselves at their own cost.

We do not offer a Guaranteed Saturday Delivery

It is the customer's responsibility to ensure that the shipping address is safe to accept deliveries. We work hard to recover all missing orders, but we will not be held responsible for any missing items if a signature has been collected by someone at the shipping address.

Returns & Refunds Policy
If you are not completely satisfied with your purchase, simply post it back to us within 14 days of receipt, free of charge using the prepaid Royal Mail postage label provided with your order. If you no longer have your return form & prepaid postage, you can download another one here. We highly recommend that you collect a free 'Certificate of Posting' from the Post Office, in case of any issues with return delivery.

All return items must be in their original condition and packaging, and must be returned to us within 14 days of purchase. We are not able to refund or exchange underwear or any items that have been worn, or washed. Items must be complete with UN-REMOVED TAGS. This does not affect your statutory rights as a consumer. Upon approval, we will issue you a full refund (excluding original delivery charge where applicable), or an exchange, if preferred.

We process our returns on the day of receiving the goods, however refund timescales may vary, so please allow 10 working days for the refund to appear on your credit card or bank statement.

We are not liable for any packages lost in the post where no proof of postage has been obtained, nor any items damaged as a result of poor or insufficient packaging. Please pack your return items carefully.

Any items returned which do not comply with the returns policy will be sent back at the customer's cost, and will not be accepted for a refund until the conditions have been met.

RETURNING AN ITEM

1 - Fill out a Return Form in full. If you'd like to return/exchange multiple garments, please continue on another sheet.

2 - Attach the provided Freepost label from the top of the form to the front of the parcel.

3 - Carefully pack the item/s you wish to return/exchange along with your return form.

4 - Drop off the parcel at your local Post Office and collect a free 'Certificate of Posting' as proof you have posted the garment back to us. Find information on your most convenient Post Office by visiting: http://www.postoffice.co.uk/branch-finder

Holiday Season Returns
Any orders placed between October 20th and December 24th can be returned for a refund or exchange up to January 14th.

Contact Us

If you have any queries, please contact us by email at info@hemingco.co.uk