Customer Service

When ordering from HemingCo, you will be agreeing to the following details:


All prices on the website are given in UK Pounds Sterling, and include VAT.

Your total order cost will be deducted from your chosen payment method once order is completed. Your goods will be dispatched the next working day. 

Purchases that meet the 3pm, same day dispatch criteria will be dispatched same day and delivered dependant on your chosen shipping method.

If you encounter a card issue, we can not be held responsible for delays in shipping. We advise to guarantee a smooth dispatch, checking your bank and emails after purchasing, to ensure the transaction has been processed and avoid disappointment.

We currently accept the following form of payment: VISA, VISA Debit, VISA electron, Mastercard & PayPal.HemingCo can ensure all customer that their details are safe and all payments are secure. 

Personal bank or card details should not be shared with HemingCo via email or over the phone. Our secure payment system will be the only point of which your card details will be required to complete your order. 

Please contact us if you have any further queries about your security on our site or in store.


Any orders placed between October 20th and December 24th can be returned for a refund or exchange up to January 14th.


We are here to help. If you have any queries or questions on any of our stock or policies, please contact us by email at or call us on 023 92 296 978.