Online Returns Policy

RETURNS, REFUNDS & EXCHANGE POLICY

If you are not completely satisfied with your purchase, simply post it back to us within our 14 day right-to-return policy. HemingCo are not responsible for the return shipping cost. Our address can be found on the document inclosed in your parcel or below:

HemingCo
37a-38 Kingswell Path,
Cascades,
Portsmouth,
PO1 4RR

It is the customers responsibility to contact and inform us that the goods are due to be returned. You can get in touch via our Contact Us tab or via email or phone call. 

 

RETURNING ORDERS BROUGHT ONLINE

To return an online order, you must call or email the store and inform us of your return request. You will be advised to return the item(s) at your earliest convenience. A refund will be returned to your original method of payment by our Internet Team, taking 3-5 working days. As online purchases differ to in-store purchases, you will not be able to do a direct exchange or refund in-store. Our Internet Team work Monday-Friday, therefor online refunds cannot be made on weekends in-store. Send us an email and we will respond to you as soon as possible.

STANDARD OF RETURN

All return items must be returned in original condition and packaging with tags and labels still intact. All returns must be made within 14 days of purchase.  We are not able to exchange underwear or any items that have been worn, or washed. Upon approval, we will issue you a full refund (excluding original delivery charge where applicable), or an exchange, if preferred.

We process our returns on the day of receiving the goods, however refund timescales may vary. Please allow 10 working days for the refund to appear on your credit card or bank statement. 

We are not liable for any packages lost in the post where no proof of postage has been obtained, nor any items damaged as a result of poor or insufficient packaging. Please pack your return items carefully, track if possible and ensure you have a Certificate of Posting (receipt) proving the shipping return.

Any items returned which do not comply with the returns policy will be sent back at the customer's cost, and will not be accepted for a refund until the conditions have been met.

RETURNS PROCESS

1 - Contact us via email, phone call or our Contact Us tab to inform us on your return. Provide your Name and Order Number and reason for returning.

2 - Carefully pack the item(s) you wish to return and clearly attach our address provided above.

3 - Drop off the parcel at your local Post Office and collect a free 'Certificate of Posting' as proof you have posted the garment back to us. Find information on your most convenient Post Office by visiting: http://www.postoffice.co.uk/branch-finder. We do not cover the cost of return shipping.

Once the goods have been received, we will check the garments are in conjunction with our returns policy and go forward with refunding the return. If the goods are not, we will contact you and go forward with discussing alternative arrangements.