POSTAGE & DELIVERY
Orders are posted Monday-Friday, excluding weekends.
Royal Mail 48hr Tracked (2-3 Working Days) -£4.99
Special Delivery:
Royal Mail Special Delivery Next Day Before 1pm - £11.00
Only orders placed before 1pm can be guaranteed next day delivery.
Be mindful that deliveries made under Special Next Day delivery can always be affected by national holidays and bank holidays. If you make a purchase expecting next day delivery over busy periods and national holidays, the chances of your delivery being delayed is rare but slightly more likely than normal days.
(Please note: HemingCo will always dispatch your item on time to ensure your delivery reaches you within the time frame you pay for. In the very rare occasion that your Special Delivery order does not make it to you before 1pm window, HemingCo are not held accountable for the issues that arise with Royal Mail. Please use your tracking details to keep a close eye on your delivery.)
Postage times can be slightly delayed if any promotional deals or sales are on at the time of purchase.
Free in store Click & Collect Method available.
Orders can be made online and collected in store. Add the item you wish to purchase to your cart and then select the in store collection option. Collections can be made within 24 hours.
Next Day Delivery is NOT guaranteed to the following postcodes and areas – Most of the Scottish Highlands, remote areas, also including HS1-9, IV1-56, KA27-28, KW1-17, PA20-78, PH19-50, TR21-25, ZE1-3, AB 15, 31, 33 – 38, 44, 45, 51-56, BT, IM, JE, GY.
- We aim to ship all orders placed before 3pm the same day.
- Our Shipping days are Monday to Friday.
- Orders placed after 3pm on Friday will be shipped on the following Monday.
- We are not currently accepting International orders.
PACKAGE SAFETY
All orders are dispatched in safe and secure packaging. Orders are checked and double checked before leaving our store and will include a print out of your order breakdown and our contact details.
All parcels are packaged in plain grey packaging to avoid identification of what is in the parcel.
SHIPPING ISSUES
Any delivery errors must be reported to us via phone or email within 10 days from the delivery date. We ask that in the unlikely event that you do not receive your order within 10 days of purchasing, you notify us within these 10 days so we can assist in locating your order. Failure to notify us on lost /or missing deliveries within the 10 day period will result in no responsibility being covered by ourselves for the loss of your order.
CHANGING THE SHIPPING STATUS
We dispatch all parcels under a Signed For postal service, either 1st or 2nd class Royal Mail with a compensation claim that reflects the cost of the item(s) shipped. If a customer decides to change the delivery status from Signed For to 'Leave in a Safe Place', 'With a Neighbour' or any of the other option provided by Royal Mail, the customer then becomes liable for any mishandling of the parcel.
The main objective of dispatching under a Signed For service, is to ensure the parcel is delivered safely to the correct person. By changing the status of the delivery you are putting your order at risk of misplacement or theft. HemingCo cannot be held reliable for this.
If you find your item has not been received after changing your shipping status to 'Leave in a Safe Place', 'Leave with a Neighbour', etc, you will need to contact Royal Mail directly and go forth with filling out a complaints form in the aim to get compensation. We will always do our best to help our customers when issues like this arise, but we must stress how this change to the delivery affects our ability to help you in getting a resolution.
ITEM NOT ARRIVED?
Occasionally issues can arise with delivery causing a delay or misplacement of parcels. If you have logged onto your tracking and there seems to be no updates, or you cannot locate your parcel, we kindly ask that you contact Royal Mail directly on 03457 740 740 and have your tracking details to hand.
We are more than happy to assist you in locating your parcel, but we strongly advise starting off by calling Royal Mail, as they can track and log the issue and investigate much further than we can as the sender.
IMPORTANT - PLEASE NOTE:
All first orders going to a separate delivery address, may take longer to process. We advise that all first orders should be delivered to the same billing address.
HemingCo reserves the right to charge the full shipping fee applicable to resend if the item is returned to us because the customer could not take delivery for any reason. Returned items in these instances will be added back into our stock and your account credited with the order total, minus the fee the courier charges us to deliver the item back to us. You will have to re-order if you wish to have the item re-shipped.
If any details are incorrectly entered during the checkout process resulting in a failed delivery, we cannot be held responsible; the customer will have to try and retrieve their order themselves at their own cost.
We do not offer a Guaranteed Saturday Delivery.
It is the customer's responsibility to ensure that the shipping address is safe to accept deliveries. We work hard to recover all missing orders, but we will not be held responsible for any missing items if a signature has been collected by someone at the shipping address.