Shipping Policy

POSTAGE & DELIVERY

Standard UK Delivery (2-3 Working Day Delivery) -FREE
Express UK Delivery (Next Day) - £7.99

Postage times can be slightly delayed if any promotional deals or sales are on at the time of purchase.

Free in store Click & Collect Method available.

Orders can be made online and collected in store. Add the item you wish to purchase to your cart and then select the in store collection option. Collections can be made within 24 hours.

Next Day Delivery is NOT guaranteed to the following postcodes and areas – Most of the Scottish Highlands, remote areas, also including HS1-9, IV1-56, KA27-28, KW1-17, PA20-78, PH19-50, TR21-25, ZE1-3, AB 15, 31, 33 – 38, 44, 45, 51-56, BT, IM, JE, GY.

  • We aim to ship all orders placed before 3pm the same day.
  • Our Shipping days are Monday to Friday.
  • Orders placed after 3pm on Friday will be shipped on the following Monday.
  • We are not currently accepting International orders.

PACKAGE SAFETY

All orders are dispatched in safe and secure packaging. Orders are checked and double checked before leaving our warehouse and will include a print out of your order breakdown and our contact details.

SHIPPING ISSUES

Any delivery errors must be reported to us via phone or email within 10 days from the delivery date. We ask that in the unlikely event that you do not receive your order within 10 days of purchasing, you notify us within these 10 days so we can assist in locating your order. Failure to notify us on lost /or missing deliveries within the 10 day period will result in no responsibility being covered by ourselves for the loss of your order.


IMPORTANT - PLEASE NOTE:

All first orders going to a separate delivery address, may take longer to process. We advise that all first orders should be delivered to the same billing address.

HemingCo reserves the right to charge the full shipping fee applicable to resend if the item is returned to us because the customer could not take delivery for any reason. Returned items in these instances will be added back into our stock and your account credited with the order total, minus the fee the courier charges us to deliver the item back to us. You will have to re-order if you wish to have the item re-shipped.

If any details are incorrectly entered during the checkout process resulting in a failed delivery, we cannot be held responsible; the customer will have to try and retrieve their order themselves at their own cost.

We do not offer a Guaranteed Saturday Delivery.

It is the customer's responsibility to ensure that the shipping address is safe to accept deliveries. We work hard to recover all missing orders, but we will not be held responsible for any missing items if a signature has been collected by someone at the shipping address.